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Shipping & Return Policy

Purchases by persons under the age of 18 is not permitted in the UK. You must be eighteen (18) years of age, and possess a valid credit card to purchase our products, AQLI International will not sell products to minors. We reserve the right to cancel any sales transaction based on our sole discretion where we reasonably believe the purchaser is purchasing products on behalf of a minor.

 

Shipping, Availability, Refunds and Returns

Safe delivery of your package is your responsibility. We ship all orders placed for UK delivery addresses or international orders through Royal Mail or UPS (tracking available on request). You should also use this tracking information to investigate any suspected loss of Products during the shipping process.

Customers in European & International locations will incur additional shipping costs.

All items sold on the AQLI International website are subject to a seven working day cooling off period. This does not include Business to Business customers.

You have a legal right to cancel an order during the seven working day period set out below. This means that, during the relevant period, if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the order and you are entitled to a full refund of the purchase price of any unopened and unused Products purchased within this time period. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described below.

This seven working day period begins from the date of the Dispatch Confirmation, or if the Products have already been delivered to you, starting from the day after the day you receive* the Products. We define “working days” as Monday to Friday, excluding Saturday and Sunday.

To be eligible for a refund you MUST report your request to our Customer Service Team within the seven working day period. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you contact us.